FAQ,s

Questions about Always Best Cleaning Seattle? We have answers!

Service FAQs

If you have signed up for The Regular Cleaning or The Deep Cleaning service, please try to have dishes out of the sink/off the counters and remove clutter from the areas to be cleaned. We ask that you do this so that we can devote as much time as possible to cleaning your home or business.

If you have signed up for the Move-out/Move-in cleaning service (and you would like the interior of your freezer cleaned), please be sure that your freezer has been in de-frost mode for at least 24 hours before your scheduled service. Also, if you would like the interior of your oven cleaned, please turn on the self-clean feature at least 24 hours before your scheduled service.

Yes! Just because a task that you would like done is not listed above does not mean we won’t do it. Some common add-ons are:

• Interior windows and casings (in addition to those specified above)
• Dry dusting of blinds
• Linen Changes
• Dishes including loading / unloading dishwashers
• Laundry folding / putting away
• Interior of fridge
• Interior of oven

For insurance and liability reasons and/or for our cleaners’ safety, we don’t offer these services:

• Post-death cleaning
• Post-sewage cleaning
• Post-Pest / infestation cleaning
• Other biohazard cleaning
• Home exterior cleaning
• Nighttime janitorial
• Pet mess cleaning
• Organizing services
• Moving appliances or items over 30lbs
• Wet-cleaning of blinds
• Curtain or shower curtain cleaning
• Furniture or floor polishing services
• Carpet shampooing / wet-cleaning
• Detailing stove hood interiors
• Cleaning interiors of dishwashers, washing machines or dryers
• Hand cleaning over 7ft (over 2 steps on a step stool)
• Cleaning of ceilings
• Hand cleaning of floors (with the exception of spot-cleaning)

Yes! Absolutely, we love pets however, if you have a dog (or dogs), unless you will be home, and/or unless your pet is completely comfortable with strangers, please try to have your dog out of the area that our Always Best Cleaners will clean. For safety reasons, (unless you will be home and/or unless your pet is completely comfortable with strangers) we ask that food be removed from the immediate cleaning areas.
Please us know if your pet(s) are indoor-outdoor or indoor-only.

Many of our clients are not home and are at work during the time that we provide service. There are several options regarding how we may enter the home. Please talk to our office about options and to decide on a method for your Always Best Cleaners to enter your home/office (see below for some “how to enter” options). Please note: information regarding how to enter must be confirmed through our office at least 48 hours before your scheduled service (excluding weekends and holidays).

If you are not a commercial client, you may:

• Leave a key for us in a specific location (and update our office on the location)
• Attach a lock box to your door knob (and update our office the code)
• Provide our office with the combination for your garage door
• If you do have a keyless digital lock, you can create a code just for us as well. Please be sure to update our office with the location & the code at least 24hrs (excluding weekends/holidays) prior to your next service date.

If something was missed in one of our standard cleaning service packages, and you are not satisfied with your house or office cleaning, please notify our office within 24hours of the cleaning and we will send the team back out – at our expense – to correct the problem. Please note, if you book by the hour and not up to our guidelines (If the service is “capped” – if the time needed to complete the service is limited and we are not allowed the time needed to complete), we do NOT guarantee the service. Also, we will email you a survey shortly after your first service. Please offer us your feedback when you receive it. If you have any questions, comments, or concerns, please do not hesitate to contact us. We find that great communication in the very beginning of setting up service insures a smooth set-schedule service – and is a great foundation from which we may develop our relationship. Also, if something is broken your home by one of our Always Best Cleaners (we do our best to be very careful but sometimes small accidents happen), we will contact you right away and let you know. And if you send us in the replacement receipt within 30 business days, we will send you a refund check within 14 business days.

We try our best to send the same Always Best Cleaners to your service every visit. However, we also give our employees the flexibility to adjust their availability as needed to help meet the other needs in their lives – such as school schedules, child care, vacations, etc. When our Always Best Cleaners change their availability, that does mean we will have to assign a new Always Best Cleaners to the services they are no longer able to do. We do not guarantee the same Cleaners each visit; this just isn’t possible. However, all of our Cleaners are reliable; they are all trained, retrained and supervised by our company. They’re all excellent & consistent Cleaners.

If you would like for us to inform you by email when your cleaner changes, just let us know.

Our Always Best Cleaners bring all of our own, company approved, proven branded products from the best manufacturers.

Although we rarely encounter a situation where we have to refuse service to a client, if our Always Best Cleaners continually feel uncomfortable working for a client and/or if the client harasses or solicits our company and/or Always Best Cleaners, we reserve the right to refuse service to anyone.

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